http://theinnerlayer.softlayer.com/2007/the-8-keys-to-successful-tickets/ Do it faster. Do it better. Do it in private -- blog style. Thu, 04 Dec 2008 22:56:23 +0000 http://wordpress.org/?v=2.6 http://theinnerlayer.softlayer.com/2007/the-8-keys-to-successful-tickets/#comment-27 Vik Sat, 02 Jun 2007 15:24:34 +0000 http://theinnerlayer.softlayer.com/2007/the-8-keys-to-successful-tickets/#comment-27 I couldn't agree more with what Lance has said. I stole this from the SL forums and give it to my customers all the time. I couldn’t agree more with what Lance has said. I stole this from the SL forums and give it to my customers all the time.

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